Frequently Asked Questions

What Payment Methods Are Accepted?

We only accept online payment methods, through credit/debit cards. You can find the complete list of accepted online payment options during the checkout process.

Is Buying On-Line Safe?

Yes, we prioritize your security by implementing advanced encryption, secure payment gateways, and strict privacy measures to protect your personal and financial information. Our commitment to your safety ensures a secure and enjoyable online shopping experience.

How do I place an Order?

Browse our products and select the items you wish to purchase. Add the selected items to your shopping cart and proceed to checkout, provide your shipping and payment information, and confirm your order.

Do I need an account to place an order?

Yes, in order to place an order on our website, you will need to create an account. Having an account streamlines the checkout process, allows you to track your orders easily, and provides access to your order history. Rest assured that your account information will be kept secure.

How Do I Track My Order?

Once your order is shipped, you will receive a tracking number via email or phone number. 

How Can I Return a Product?

Our return policy allows eligible products to be returned within 24 hours after the product has been delivered. Eligible refunds will be issued back to the Wallet, store credit for future purchases. Please review our Return Policy for detailed information on the process.

How do I use a promo code and discount?

During the checkout process, you will have the option to apply a promo code or discount. Enter the code in the designed field, and the discount will be applied to your total.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our administration team immediately. We will guide you through the process of returning the item and receiving a replacement or refund.